Terms & Conditions

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LAKRICH 11 SALONS

Terms & Conditions and Salon Policies

Welcome to Lakrich 11 Unisex Salon. To ensure the highest standard of hygiene, safety, and personalized care for all our valued guests, we have established the following salon policies and guidelines. Please review them prior to your service. By booking an appointment or receiving services with us, you acknowledge and agree to these terms.

01

Appointment Policy

  • Appointments are recommended to ensure availability and avoid waiting time.
  • Customers are requested to arrive on time for their scheduled appointments.
  • Late arrivals may result in reduced service time or rescheduling, depending on availability.
  • The salon reserves the right to reschedule appointments in case of an emergency or unforeseen circumstances.
02

Cancellation & Rescheduling Policy

  • Customers are requested to inform the salon in advance if they wish to cancel or reschedule an appointment.
  • Repeated last-minute cancellations may result in restrictions on future bookings.
  • Advance payments, if applicable, will be governed by the cancellation terms communicated at the time of booking.
03

Payment Policy

  • Payments must be made upon completion of the service unless otherwise agreed.
  • Prices will be communicated before the service begins.
  • Any additional service requested by the customer may incur extra charges.
  • Discounts and promotional offers cannot be combined unless explicitly stated.
04

Offers & Discount Policy

  • Promotional offers are valid only for the specified period.
  • Offers cannot be exchanged for cash or transferred to another person unless explicitly permitted.
  • Complimentary services and discounts are subject to availability and the conditions of the respective promotion.
  • The salon reserves the right to modify or discontinue promotional offers, subject to applicable law and the terms already communicated to customers.
05

Hair & Chemical Treatment Policy

  • Customers must disclose any known allergies, scalp conditions, previous chemical treatments, or hair-related concerns before the service.
  • Patch tests and strand tests may be recommended or required for certain chemical treatments.
  • Results may vary depending on hair condition, previous treatments, and individual suitability.
  • Customers should follow the aftercare instructions provided by the stylist.
  • The salon may decline a treatment if it is considered unsuitable or unsafe for the customer's hair or scalp.
06

Skin & Beauty Treatment Policy

  • Customers must inform the therapist about known allergies, skin sensitivities, and relevant product reactions before treatment.
  • A patch test may be required for selected treatments.
  • Customers should disclose recent skin treatments or procedures that may affect service suitability.
  • The salon may recommend an alternative service if the requested treatment is unsuitable.
07

Refund & Service Adjustment Policy

  • Refund requests will be assessed individually in accordance with applicable consumer protection laws.
  • If a customer experiences a concern with a service, they should inform the salon promptly so that the matter can be reviewed.
  • Service adjustments, where appropriate, will be assessed by the salon management.
  • Refunds or adjustments will not be denied where required by applicable law.
08

Customer Conduct Policy

  • Customers are expected to treat salon staff and other guests respectfully.
  • Abusive language, harassment, threats, or inappropriate behaviour will not be tolerated.
  • The salon reserves the right to discontinue a service where necessary for safety or to address serious misconduct, subject to applicable law.
09

Personal Belongings Policy

  • Customers are advised to keep their valuables and personal belongings secure.
  • The salon should establish a clear procedure for handling lost property.
  • Customers should inform the reception team immediately if an item is misplaced.
10

Hygiene & Safety Policy

  • Salon tools and equipment must be cleaned and sanitised according to the applicable hygiene requirements.
  • Fresh towels and appropriate disposable materials should be used where required.
  • Customers must inform staff of any relevant allergies or sensitivities before treatment.
  • Staff must follow the salon's hygiene, sanitation, and workplace safety procedures.

Have Questions Regarding Our Policies?

Our friendly team is always here to assist you with inquiries, appointments, or special treatment requests. Feel free to reach out to us directly.

Call 90117 87375 Contact Us Book Appointment